As a salon owner is amazes me just how often new clients complain that their last hairdresser/salon didn't have time for them!!
I am not just talking about couldn't fit them in I'm talking about rude individuals, and salon owners that are either blind or ignorant to what is happening!
Too often clients walk in the salon and amazingly, the staff don't even acknowledge that they have walked in let alone the fact that they have probably been standing there quite a while, so what do you do as a client?? Wait and wait and wait some more?? WALK OUT!! I know what I would do and that would be to walk out, you wouldn't be the first or the last! How is it that you can walk into a business with multiple staff and there is only one other customer there but for some reason the other staff cannot pull themselves away from what they are doing for a moment to help someone... a potential client?? People tell me this exact story all the time!
Ok so lets say you managed to get reasonable service the first time you made contact, you are now in the chair having your hair done... there are 2 bad scenarios here...
1- At the moment she sits down to talk to you about your hair and you think YESSSS this is the one, she actually is going to sit here and listen to what I want! BUT... then over and over again she keeps looking out the window, and you ignore it a few times, and she looks out the window again, so you look too, what could be so important that she cannot look at me and listen, but there is nothing there... ooohhhh, she is looking for her friends? Or thinking about the weekend? Of what a beautiful day it is to be at the beach!? So you know the outcome... another hairdresser that didn't listen, and as a result you didn't get what you wanted AGAIN!!
2- SHE DOESN'T EVEN CARE ENOUGH TO TALK TO YOU!!!! You know what I am talking about, you know the one where she talks to all the other people in the salon except for you! Other staff, other clients! Just having a good old chat leaving you feeling invisible and sitting in silence... then you start thinking... Is she paying attention to what she is doing? Is she going to do it right? OMG what if she cuts it too short!?
Let me tell you something from personal experience... no hairdresser can deliver exactly what you want without firstly doing a proper consultation to establish your wants and needs, you know, one where the hairdresser actually listens, and secondly without paying attention, without attention mistakes are made.
If you do not have your hairdressers full attention, it is time to find a new one!!